Naughty or Nice: How You Treat Your Employees is How They Treat Your Customers

I firmly believe, and have proven over my career in many roles working with many Fortune 500 and 100 companies, that the most important part of ensuring customer happiness, success, loyalty, is ensuring employee happiness, success, and loyalty. I know this sounds simple, logical, like common sense, but unfortunately most companies either don’t understand this principle or simply ignore it.

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