Naughty or Nice: How You Treat Your Employees is How They Treat Your Customers
I firmly believe, and have proven over my career in many roles working with many Fortune 500 and 100 companies, that the most important part of ensuring customer happiness, success, loyalty, is ensuring employee happiness, success, and loyalty. I know this sounds simple, logical, like common sense, but unfortunately most companies either don’t understand this principle or simply ignore it.
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Like a Snowball Rolling Downhill
I had actually never had anxiety, at least not noticeably, before the COVID days, with one exception.
It’s Not Your Fault
A thought popped into my head earlier in the week that I wanted to share. This came from a conversation with a good friend of mine who has been trying to help his brother through some troubled times. His brother is a really cool, very intelligent, and capable young man who also just happens to struggle with severe anxiety, depression, and the “occasional,” or not-so-occasional, thought of suicide. My friend and I had chatted a bit on the phone and then I was sending him some thoughts via text to share with his brother when this one thought, I think the most important thought, surfaced. It’s not his fault!!